SURF EQUIPMENT RENTAL TERMS & CONDITIONS

1. General Terms

By making a reservation and completing payment, the Customer confirms that they have read, understood, and accepted these Terms & Conditions in full.

Madeira Surfing Rentals provides surf equipment rental services, including but not limited to:

• Surfboards
• Wetsuits
• Surfboard Bags
• Leashes
• Fins
• Bodyboards
• Surf Skates
• Surf Boots
• Accessories

All renters are required to accept these Terms & Conditions before collecting any equipment.

The person responsible for the rental (“The Renter”) must:

• Be at least 18 years old;
• Present a valid Passport or National ID;
• Accept full responsibility for all rented equipment throughout the rental period.

The Renter confirms that they are physically fit and capable of participating in surfing and related water sports.

Surfing is an activity that carries inherent risks, including serious injury or death. By renting equipment from Madeira Surfing Rentals, the Renter acknowledges these risks and voluntarily accepts full responsibility for participating in the activity.

Madeira Surfing Rentals takes every reasonable measure to ensure that all equipment is inspected and delivered in safe working condition.

The Renter agrees to inspect the equipment immediately upon collection and must report any existing damage before leaving the storage container.

Failure to report visible damage before using the equipment will be considered acceptance that the equipment was received in good condition.

Madeira Surfing Rentals cannot be held responsible for accidents, injuries, property damage, or losses occurring during the rental period, except where required by Portuguese law.

2. Payment & Security Deposit

Full payment is required before equipment is released.

A refundable security deposit is also required:

• €250 for Beginner and Intermediate Boards
• €350 for Performance Boards

The security deposit will be refunded after the equipment has been inspected and confirmed to have been returned in the same condition in which it was collected.

Security Deposit Authorisation

By providing a payment card for the security deposit, the Renter expressly authorises Madeira Surfing Rentals to charge any justified repair, replacement, cleaning, late return or missing equipment costs using the same payment method provided for the security deposit.

Photographic evidence will be retained whenever applicable.

Equipment inspections are normally completed within approximately 8 hours after return.

Depending on your bank, refunds may take 1–5 business days (or longer) to appear in your account.

Security Deposit Investigation

In the event of suspected damage, hidden damage, loss, theft, misuse of the equipment, or where there is a dispute regarding the condition of the returned equipment, Madeira Surfing Rentals reserves the right to temporarily retain the security deposit, in whole or in part, while the matter is investigated.

Where additional inspection, repair quotations, supplier assessments or other reasonable investigations are required, the security deposit may be retained for up to 30 calendar days from the date of equipment return.

The Renter will be informed of the reason for the investigation and, where applicable, provided with photographic evidence or other supporting documentation.

Any undisputed balance of the security deposit will be released immediately once the investigation has been completed.

If no damage or liability is established, the full remaining security deposit will be released without unnecessary delay.

Equipment Inspection Recommendation

To protect both the Renter and Madeira Surfing Rentals, we strongly recommend that you:

• Take clear photos or videos of every rented item before leaving the storage container.
• Send these photos immediately via WhatsApp to:

+351 963 269 028

If the Renter leaves the container without documenting the equipment, they accept responsibility for any visible damage that was not reported before departure.

Failure to report any visible damage before leaving the collection point shall constitute acceptance that all equipment was received in perfect condition.

The Renter also confirms that they are able to swim and possess the physical ability required to safely participate in surfing and related water sports.

Equipment may only be rented to persons aged 18 years or older. Rentals involving minors require the written consent of a parent or legal guardian, who accepts full responsibility for both the minor and the rented equipment.

If you do not wish to proceed with the mandatory inspection, you must contact the tenant to refund the full rental amount.

For every hour of delay in returning the Surfboard, wetsuite or other equipament, a charge of 10 euros per hour each  will apply; therefore, we advise returning it at the scheduled time to avoid any undue charges.

Pre-Existing Damage

If you notice any damage or defect on the equipment, you must inform us before using it.

Using equipment that has visible damage or a known defect without reporting it, and then using that damage as a reason to dispute or avoid responsibility for further damage, is a violation of the rental rules.

Any damage that is not reported before use may be considered the responsibility of the renter.

3. Equipment Use

The Renter agrees to:

• Use the equipment responsibly.
• Respect locals surfers
• Respect the Surf conditions.
• Choose beaches appropriate to their experience level.
• Keep all equipment secure at all times.

Equipment must:

• Be collected from the designated storage location.
• Be returned to the same location.
• Be returned on the agreed date and time.

Returning equipment early does not entitle the Renter to any refund.

The Renter is responsible for obtaining adequate personal insurance covering accidents, injuries, theft, and third-party liability.

Madeira Surfing Rentals accepts no responsibility for:

• Personal injury
• Death
• Theft
• Loss of personal belongings
• Damage caused during equipment use

Cancellation Policy

Reservations cancelled:

Our website does not offer an advance booking system.

To make a reservation, customers must first contact the rental provider to request authorisation and confirm the availability of the requested equipment. Reservations are subject to approval by the rental provider and are only considered valid once they have been confirmed.

All approved reservations are made for equipment collection on-site and are held for a maximum of 30 minutes from the agreed collection time. If the equipment is not collected within this period and no prior notice has been given, the reservation will be automatically cancelled,The customer will be charged the surfboard rental fee for the booked rental period. The full security deposit will be refunded Before making a reservation, the customer must contact the rental provider to request authorization and confirm the availability of the equipment. Reservations are only valid once they have been approved by the rental provider.

• More than 72 hours before the scheduled collection time are eligible for a full refund.
• Between 24 and 72 hours before collection are eligible for a 50% refund.
• Less than 24 hours before collection are non-refundable.
• Failure to collect the equipment (“No Show”) is non-refundable.

Refunds are only considered in exceptional circumstances, including:

• Serious illness;
• Death;
• Medical incapacity.

Supporting documentation may be requested.

Leashes

Although Madeira Surfing Rentals supplies high-quality leashes, no leash is indestructible.

The Renter must inspect the leash before use.

If any defect is found, the equipment must not be used and Madeira Surfing Rentals must be informed immediately.

Damage caused by incorrect leash installation or misuse remains the responsibility of the Renter.

4. Additional Charges

The rental price does not include:

• Surf Wax (€5)
• Car Roof Rack (additional charge)
• Any optional accessories

Equipment may never be:

• Lent
• Sold
• Exchanged
• Sublet

Only the person responsible for the booking may use the rented equipment unless otherwise authorised.

Surf Wax

Some of our boards may have their wax removed because the existing wax is old and needs to be replaced. Other boards may still have wax on them because it is in good condition.

For this reason, renters are responsible for purchasing their own surf wax and ensuring that the board has enough wax for a safe and enjoyable surf sessio

Rental Extension

If the Renter wishes to extend the rental period, Madeira Surfing Rentals must be contacted before the original rental period expires.

Extensions are subject to equipment availability.

Equipment Return

At the end of your rental period, all rented equipment must be returned to the designated return location before the agreed return time.

When returning the equipment, the customer must:

• Return the surfboard, wetsuit and any accessories provided.
• Ensure all equipment is clean and free from excessive sand or debris.
• Return the surfboard and all equipment to the exact same slot from which it was collected.
• Secure each item using its designated locking system. This includes properly closing and locking the surfboard with the Zavaii anti-theft system, and securing the wetsuit, boots, fins and any other accessories with their respective padlocks or locking devices.
• Ensure the storage area is properly closed and securely locked before leaving.
• Take a photo confirming that the equipment has been placed in the correct slot and that the padlock and the Zavaii anti-theft system have been properly closed and secured.
• If you have any difficulty returning or securing the equipment, contact Madeira Surfing Rentals immediately for assistance before leaving the location.
• Immediately report any damage, loss or malfunction to Madeira Surfboard Rental.

If the Zavaii anti-theft system is missing, lost or not returned, a replacement fee of €50 will apply.

The customer remains responsible for the rented equipment until it has been correctly returned, secured and all locking devices have been properly reattached.

Failure to return the equipment on time, to secure the equipment correctly, or to lock the storage area may result in additional charges.

Equipment that is not returned, returned incomplete, improperly secured, or returned in a condition beyond normal wear and tear may be subject to repair or replacement costs.

If the equipment is returned without the appropriate locks or not secured according to the return procedure, Madeira Surfboard Rental reserves the right to charge any resulting costs or losses.

Weather Conditions

Weather conditions, wave size, wind, rain or other natural conditions do not automatically entitle the Renter to any refund.

Damage Charges

The following replacement or repair costs apply.

Replacement of surfboard locks, wetsuit locks, security cables, lock keys or any other locking devices:

€50 per item

Equipment Responsibility

The Renter accepts full responsibility for any damage resulting from:

• Contact with rocks or reefs;
• Collisions with other surfers or objects;
• Improper transportation;
• Incorrect storage;
• Negligence;
• Misuse of the equipment.

Equipment must never be left unattended on beaches, public places or attached to vehicles overnight.

Surfboards must always be transported using suitable roof racks or inside a vehicle.

Damage caused by incorrect transportation remains the sole responsibility of the Renter.

Surfboards

Minor Repairs

€50 – €250

Major Damage

€250 – €500

Broken Board

Replacement value

Performance Boards (up to 5’8″)

Up to €600

Lost or Stolen Board

Replacement value

Dirty Board

Cleaning fee: €10

Leash

Lost or Stolen

€40

Normal wear from regular surfing is not charged.

Fins

Repair or replacement:

€50 – €150

Fin Box

Replacement:

€100

Wetsuit

Major damage, theft or loss:

€100

Bodyboard

Repair:

€50 – €150

Replacement:

€100

Flippers

Replacement:

€60

Repair:

€20 – €50

Car Roof Rack & Straps

Replacement:

€70

Repair:

€20 – €30

Surf Boots

Replacement:

€55

Repair charges apply depending on damage.

Hidden Damage Inspection

Some damage cannot be identified immediately when equipment is returned.

A complete inspection may be carried out after cleaning and drying the equipment.

If hidden damage is discovered during this inspection, Madeira Surfing Rentals will:

• Document the damage with photographs;
• Notify the Renter;
• Charge the repair cost using the same payment method used for the security deposit.

By accepting these Terms & Conditions, the Renter authorises Madeira Surfing Rentals to process these charges when justified.

Board Exchange

If a surfboard becomes damaged during the rental period but can still be exchanged, Madeira Surfing Rentals may provide another board but you have to pay 250/350€ deposit for the exchanged for a new board, subject to availability.

Before a replacement board is supplied:

• The first board will be inspected;
• Damage costs will be assessed;
• A new security deposit will be required.

If the new deposit is refused, no replacement board will be issued.

Rental Period

Rental prices are based on 24-hour periods, beginning at the agreed collection time.

Example:

24 Hours

48 Hours

72 Hours

etc.

Unused rental time is non-refundable.

Refunds are only considered in exceptional circumstances, including:

• Serious illness
• Death
• Medical incapacity

Supporting documentation may be requested.

VAT

All prices shown on the website include Portuguese VAT.

If you like to have the Invoice from damages we have to added 23% tax to de damage price in accordance with Portuguese tax legislation.

Jurisdiction

This Agreement shall be governed exclusively by Portuguese Law.

Any disputes arising from this Agreement shall fall under the jurisdiction of the Portuguese Courts.

Data Protection (GDPR)

Madeira Surfing Rentals processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.

Personal information is collected for the purpose of processing reservations, providing rental services, communicating with customers and complying with legal obligations.

Where the Customer has provided explicit consent during the booking process, Madeira Surfing Rentals may also use the Customer’s contact details to send newsletters, promotional offers, discounts and marketing communications relating to its services.

The Customer may withdraw this consent at any time by contacting Madeira Surfing Rentals or by following the unsubscribe instructions included in marketing communications.

Required Before Equipment Collection

Before collecting your equipment, you must:

✅ Accept these Terms & Conditions.

✅ Send an email including:

• Full Name
• Hotel or Accommodation Address in Madeira
• Mobile Phone Number
• A clear photo of a valid Passport or National ID

Failure to provide this information may delay or prevent equipment collection.

Declaration

By completing your booking and collecting the equipment, you confirm that:

• You have read these Terms & Conditions.
• You fully understand them.
• You agree to comply with all obligations described above.
• You accept responsibility for the rented equipment throughout the rental period.